Dispatch

Order before 4pm (11am on Saturday) and your order ships the same day. Orders placed before 4pm Monday to Friday, or before 11am on Saturday (excluding UK bank holidays), are dispatched that day. Orders placed after the cut-off, on a Sunday or on a bank holiday are dispatched on the next working day.

You will receive an order confirmation by email once your order has been placed, and a dispatch confirmation (with tracking details where available) once it has been shipped.

Delivery areas

We currently deliver to addresses within the United Kingdom. If you need international delivery, please contact us at [email protected] before placing your order.

We offer delivery only; orders cannot be collected in person.

Delivery options and costs

The options available for your address, their cost and the estimated delivery date are shown at checkout before you pay.

Responsibility for the goods passes to you once your order is delivered to the address you gave us.

Delivery delays

Delivery times are estimates. We are not responsible for delays caused by events beyond our control, such as postal strikes or severe weather, but if your delivery is delayed, please get in touch and we will help where we can.

Undeliverable parcels

If a parcel is returned to us because of an incorrect address or several failed delivery attempts, we will contact you to arrange redelivery. Additional delivery charges may apply for sending it again.

Missing or damaged items

Please check your order when it arrives. If anything is missing or damaged, please let us know within 48 hours if you can by emailing [email protected], with your order number and, if applicable, photos of the damage. This helps us resolve it quickly; it does not affect your statutory rights.

Returns

For returns and refunds, see our Returns & Refunds Policy.