Returns & Refunds Policy
At LOCKED IN FIGHTWEAR, we want you to be confident in every purchase. If your order isn't right for you, our returns policy explains how to return your items and request a refund.
1. Returns Eligibility
You may request a return if you have changed your mind about your purchase, subject to the conditions and timeframes below.
To be eligible for a change-of-mind return, items should be:
- Unworn, apart from trying on as you reasonably would in a shop.
- Unwashed and free from stains, damage, odours or signs of use.
- Returned with original tags and packaging where reasonably possible.
Please take care when trying on our fightwear. Items used for training, sparring or competition cannot be treated as ordinary try-ons for a change-of-mind return.
If an item has been handled beyond what is necessary to establish its nature, characteristics and fit, we may be entitled to reduce the refund to reflect any resulting loss in value, in accordance with applicable law.
These conditions do not affect your statutory rights if an item is faulty, damaged or not as described.
2. Change-of-Mind Returns
For online orders, you have the legal right to cancel most purchases within 14 days of receiving your order, without giving a reason.
To exercise this right:
- Contact us within 14 days of receiving your order to tell us you wish to cancel.
- Return the item within a further 14 days after notifying us.
- Include your order number so we can identify your purchase.
Please contact us before sending a return so we can provide the correct return instructions.
3. How to Request a Return
To start a return, contact us using the details below:
Email: [email protected]
Please include:
- Your full name.
- Your order number.
- The item or items you wish to return.
- The reason for your return, if you wish to provide one.
We will respond with instructions on how to return your order.
Please package the item securely and obtain proof of postage. We recommend using a tracked delivery service, as you may be responsible for the item until it reaches us.
4. Return Postage
For change-of-mind returns, customers are responsible for the cost of return postage, provided this was made clear before purchase.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will explain the appropriate next steps and cover reasonable return costs where required by law.
5. Refunds
Once your return has been received and checked, we will notify you of the outcome.
Where a refund is due, it will be made using your original payment method.
For cancellations under the statutory 14-day cooling-off period, we will issue the refund within the legally required timeframe, normally within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever happens first.
Where required by law, refunds will include the cost of our standard delivery service. If you selected a more expensive delivery option, we are generally only required to refund the standard delivery cost.
Your payment provider may take additional time to display the refund in your account.
6. Faulty, Damaged or Incorrect Items
We take product quality seriously. If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at [email protected].
Please include your order number and, where possible, photographs showing the issue.
We will assess the problem and offer the remedy you are legally entitled to. Depending on the circumstances, this may include a refund, repair or replacement.
Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
7. Exchanges and Sizing
If you need a different size, please contact us before returning your item.
Exchanges are subject to stock availability. If the required size is unavailable, we can explain the available options, including a return and refund where applicable.
Please check the product's size guide before ordering to help you select the right fit.
8. Sale Items
Items purchased in a sale are subject to the same statutory consumer rights as items purchased at full price.
Change-of-mind returns are accepted under the same conditions and timeframes set out in this policy, unless a specific legal exception applies.
9. Your Statutory Rights
This policy does not affect your legal rights as a consumer. Where this policy conflicts with your statutory rights, your statutory rights will apply.
10. Contact Us
For returns, refunds or questions about an order, please contact:
LOCKED IN FIGHTWEAR (the trading name of [Owner’s full name – to follow], a sole trader)
Email: [email protected]
Business address: [Business address – to follow]
Thank you for choosing LOCKED IN FIGHTWEAR.
Discipline. Focus. Commitment.